Refund and exchange policy

If for any reason you are not satisfied, all items in original, unworn condition may be returned within seven days of receipt for a full refund to the original payment method, store credit, or exchange. All products must be returned with the original receipt, in a new and unused state, and in perfect condition (without scratch or damage), with all original shipping, paperwork, product packaging, protective materials and tags in place. Returns of watches will not be accepted if the product shows any signs of wear, or has been used or altered from its original condition in any way (including bracelet adjustment), or if the seven business day returns authorisation has passed. Any attempt to change the strap or bracelet could result in unintentional damage to the watch case that would make it ineligible for return. If you are returning product due to change of mind you are responsible to pay the shipping costs associated with returning the products. Returns must be initiated within the seven day return period and shipped promptly thereafter. In order to return a product an email must be sent to [email protected] and we will provide instructions as to how to proceed.

An individual item valued at AU$11,000 (inclusive of GST) and above is considered a final sale and cannot be returned for exchange or refund. The seven days change of mind return policy is not applicable in this case.

Replacements for faulty Products, or your product fully repaired, will be sent to you at no charge within thirty (30) Business Days from the date the faulty Product is returned.